Refund policy

Return & Refund Policy for CraftedGlimmer

At CraftedGlimmer, we believe in creating beautiful, meaningful jewellery that celebrates life's special moments. Each piece, especially our message card jewellery, is custom-crafted and made-to-order just for you by our dedicated production partners.

Because of this unique process, our approach to returns and refunds is tailored to ensure fairness while supporting our made-to-order model. Your satisfaction is important to us, and we want you to love your purchase!

1. Our 30-Day Policy for Qualifying Issues

We offer a 30-day return window, starting from the day you receive your item, but only for specific qualifying issues. This means you have 30 days to notify us and request a return or refund if your item meets our eligibility criteria.

To be eligible, your item must be in the condition you received it – unworn, unused, with any tags attached, and in its original packaging. A proof of purchase (order number) is also required.

2. When We Gladly Accept Returns & Refunds (Qualifying Issues)

Your peace of mind is important. We absolutely stand behind the quality of our crafted jewellery. We will gladly accept returns and provide replacements or refunds for items that arrive with the following verifiable issues:

  • Damaged Item: If your item arrives broken, cracked, or visibly damaged during transit.

  • Defective Item: If your item has a manufacturing defect (e.g., a non-functioning clasp, missing stone, or severe tarnishing upon arrival) that impacts its intended function or appearance.

  • Wrong Item Received: If you received a product that is entirely different from what you ordered (e.g., completely wrong necklace style, incorrect message card design entirely unrelated to your order).

3. Non-Returnable Items (Due to Our Made-to-Order Process)

Due to the custom-made and print-on-demand nature of our products, we unfortunately cannot accept returns or provide refunds for the following reasons:

  • Change of Mind / Buyer's Remorse: We are unable to process returns for orders where you simply changed your mind, no longer want the item, or purchased it by mistake.

  • Incorrect Size or Variant Ordered: We provide detailed product dimensions and chain lengths for all our jewellery. Please carefully review these specifications before placing your order. Returns due to selecting an incorrect size or variant are not accepted.

  • Minor Variations: As each piece is individually produced, slight, natural variations in appearance, color representation (as seen on different screens), or design placement (especially on message cards) that do not constitute a defect or significantly alter the product's quality are not eligible for return.

  • Shipping Delays: While we always strive for timely delivery, shipping times can occasionally be affected by unforeseen circumstances beyond our control (e.g., customs delays, carrier issues). Refunds are not issued solely due to delivery delays.

4. How to Initiate a Return for a Qualifying Issue

If your item has a qualifying issue as described above, please contact us immediately at guestgraphics.2.0@gmail.com within the 30-day window of receiving your item.

To expedite your request, please provide:

  • Your Order Number.

  • A clear, detailed description of the problem.

  • Essential: Clear photographs or a short video showing the damage, defect, or the incorrect item. This visual evidence is required by our production partners to verify the claim.

Once we receive your notification and review the evidence, we will contact you with instructions on how to proceed. Please do not send items back to us without first contacting us and receiving explicit authorization.

5. Refunds & Replacements

If your return request for a qualifying issue is approved, we will typically offer one of the following solutions:

  • Replacement: We will promptly send you a new, identical product at no additional charge.

  • Full Refund: If a replacement is not feasible or desired, a full refund will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

6. Order Cancellations & Modifications

Given our fast, made-to-order production process, we can only accommodate cancellations or modifications if requested within 1 hour of placing your order. After this brief window, your order enters production and cannot be altered or cancelled.

7. Lost in Transit

If your order tracking hasn't updated for more than 15 business days (domestic) or 30 business days (international) or indicates that it is lost, please contact us at [guestgraphics.2.0@gmail.com]. We will work with the shipping carrier to investigate and, once confirmed lost, arrange for a replacement or a full refund.

8. Need Further Assistance?

For any questions or concerns regarding our Return & Refund Policy, please don't hesitate to reach out to our customer service team at:
[guestgraphics.2.0@gmail.com]

We are here to help you find joy in your CraftedGlimmer purchases!